Step 1: Go to www.redboxstudio.com/support
Step 2: Click on Submit Support Ticket.
Step 3: Key in your full email address. For example, mary@redboxstudio.com.
Key in your given password. Click Login.
*Lost or forgotten password? Request for a new password by clicking "Request For A Password Reset" (under the Login button).
Step 4: Click on Website Updates if you want to send in updates for your website.
Click on Technical Help if you want to report any email or hosting issues.
Step 5: Fill up the form which appears.
In Subject, state your website URL before your subject.
For instance, if your website is www.RedboxStudio.com your subject should be: Redbox Studio: Update About Us page
Draw a line like this ======== . Under this line, specify your updates clearly.
Indicate the end of the instructions or updates by drawing another set of lines ========
EXAMPLE:
====================
1. Add this sentence to the first paragraph of About page:
"We are a web design and web marketing agency based in Penang."
2. Remove the third paragraph on the About page.
====================
If you have other special remarks, put them below or outside of the ========
Click Submit once you're done.
You will get a Ticket Number.
Once you see the Ticket Number, it means you have successfully submitted a ticket to our team.
Your website will be updated within the next 2 days.
Once our team has updated the website, you will receive an email from our team.
